Got a question about something you read on Hoopcove, or spotted a detail that needs fixing? We’d genuinely like to hear from you. You can reach the Hoopcove editorial team by email at [email protected], and a real person reads every message that lands there.
What to Send Us
We read every email, but some messages are a better fit than others. Here’s where your time is well spent when you write to us.
- Content questions: If an article about credit scores, budgeting, or loans left you confused, tell us which part. Your question often shows us where an explanation fell short.
- Corrections: Found an outdated figure, a broken link, or a fact that doesn’t hold up? Point us to the article and the specific line, and we’ll review it.
- Topic suggestions: Want us to cover debt payoff strategies, insurance basics, or how a particular credit product works? Send the idea over.
- Partnership and media inquiries: Reach out through the same address and label your subject line clearly so it gets to the right desk.
When You’ll Hear Back
We aim to reply within two to three business days. Detailed questions sometimes take a little longer because we’d rather give you an accurate answer than a fast one. If a week passes with no reply, check your spam folder and feel free to send a follow-up.
What We Cannot Help With
This is the part worth reading closely. Hoopcove is an independent education site, not a bank, lender, or financial institution. We are not customer service for any company.
- We cannot access, view, or change your bank account, credit card, or loan.
- We cannot dispute charges, reset passwords, or check your application status.
- We cannot give personalized financial advice tailored to your situation.
For anything tied to your actual accounts, contact your bank or lender directly using the number on the back of your card or your official statement. For advice built around your finances, consider speaking with a licensed financial advisor.
A Note on Privacy
When you email us, you share your address and whatever details you include. We use that information only to reply to you and never sell it. Please leave out sensitive data like full account numbers, Social Security numbers, or passwords, since email is not a secure channel for that kind of information.